Channel shift

For public sector, channel shift appears ro be a buzz word.
Channel shift referring to encouraging more transactions online. To put this into context, local government aims to encourage more people to request., report or pay for puplic services online.
The benefits of this are it costs significantly less public money than accessing services in person or via the telephone and allows people to access services 24 hours a day, 365 days of the year. No brainer??
For the private sector, these changes happen can overnight as they are a much more fluid and reactivate to demand.  Within any political organisation, there are layers to the decision making process adding time to any changes.

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